Privacy Policy

cafexexports (hereinafter referred to as “cafexexports” “us” “we” or “our”) is committed to respect your privacy and to comply with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users (collectively referred to as “Users”). In addition this Privacy Policy applies to all products and services provided by (hereinafter referred to as the “Site”). We at cafexexports are extremely proud of our commitment to protect your privacy. We are providing this Privacy Policy to help you understand how we collect, use and protect your information when you visit and/or order products through the Site. Please read the following policy to understand how your personal information will be treated as you make full use of the Site. This Privacy Policy should be read in conjunction with the terms and conditions of use for and any separate terms and conditions issued by any other third party selling their products on the website [hereinafter referred to as the “Vendor”] whose products are listed herein.

Continued use of the website shall amount to your consent for the processing of  Personal Information by cafexexports as per this Policy.

You have to be above 18 years of age in order to subscribe to any of our Product and/or Services.

For the purposes of this Policy:

  • “Personal Information” means any Personal Information provided by you including but not limited to name, National Identity Card/ Passport/ Driving License Number, address, his/her image and information obtained by us in the course of providing Products and/or Services to you including but not limited to transactions with cafexexports, contact number, account number, account balances, payment history and account activity.
  • “Third party” means a person or a company who is not a party to a contract or a transaction with cafexexports, but excluding cafexexports’s agents, subsidiaries, government, security agencies, judiciary.
  • “Process” means series of actions taken in order to achieve a result. This includes collecting, organizing, adapting, altering, disclosing, sharing, disseminating, aligning, combining, blocking, erasing and destroying personal information.
  • “Products and/or Services” means the range of products and/or services offered by cafexexports.


cafexexports receive your Information as follows;

  • Registration information: When you sign up for, you are required to provide information such as your name, email address, and phone number.
  • Information you choose to share: Your information also includes the information you choose to share via social media sites such Facebook and instagram, such as when you post a status update, upload a photo, or comment on a friend’s story.
  • Information others share about you: We may receive information about you via social and offline competition’s that we conduct on a regular basis. This information will be used by us to help us profile and target better offers to you.

We also receive other types of information about you:

  • We receive data from the computer, mobile phone or other device you use to access cafexexports, including when multiple users log in from the same device. This may include your IP address and other information such as your location, type of sites and pages visited etc.
  • We receive data whenever you visit a website that is connected, affiliated or runs on the platform.
  • Sometimes we get data from our advertising partners, agencies, activation partners etc which tells us where you connect to us from and how we can connect with you.


cafexexports may process your Personal Information for the following purposes:

  • Provisioning of the contracted Products and/or Services;
  • Processing your orders and managing and administering your account;
  • Delivering any services, products or information requested by you;
  • Responding to complaints or account enquiries;
  • Administering debt recoveries;
  • Verifying your identity when required (you may misplace your password or security information for example, and we may then need to request for other ‘identifiable’ information to protect your Personal Information from unauthorized access);
  • Undertake market and product analysis based on your use of our Products and/or Services (achieved by profiling your service preferences) and contact you with information on new developments, products, services and special offers by any means including but not limited to post, telephone and automated means such as mobile text message through Short Message Service (SMS), Email, Multimedia Message Service (MMS) and the world wide web or such other available methods;
  • Monitor CCTV recordings for surveillance, when you visit cafexexports outlet;
  • Record calls placed by you to our customer care centre for the Products and/or Service enhancements and improvements thereto;
  • To be used in marketing campaigns conducted for cafexexports and its affiliates
  • Personal information submitted by you will be securely stored in a third party cloud based storage facility


  • Subject to and to the extend you have made available to us, the Personal Information and any updates thereto, cafexexports shall make reasonable endeavours to maintain complete, current, and accurate information about you. Any inaccurate information that is brought to our attention shall be corrected within a reasonable period of time from the receipt of written notification by you of the same. Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled and that Personal Information remains as accurate, current and complete as possible. Any requested amendments may be subjected to prevailing and applicable laws and regulation.
  • You are responsible for the accuracy and completeness of the Personal Information provided to cafexexports. Failure to provide the same to us, as required, may result in your application for Products and/or Services being rejected, the subscriber agreement being terminated.


  • We use a number of mechanisms (encryption, passwords, physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure.
  • We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.


Please be informed that cafexexports may disclose your Personal Information where necessary, for below mentioned reasons:

  • To any party, in compliance with legal and regulatory requirements;
  • To relevant security or law enforcement agencies, provided a valid court order or an authorised legal request is submitted to us, for prevention / detection of crime or prosecution of such offenders;
  • Upon request of the TRCSL, CBSL, CAA and/or other Government institution / agencies / authorities;
  • To any party for the performance of cafexexports’s contract of providing any Products and/or Services to customers;
  • To any party that act as cafexexports’s payment channels, including but not limited to, where applicable to validate your information, as and when required;
  • To any party that acts as cafexexports’s agents or contractors for the purpose of recovering any amount payable to cafexexports;
  • In the event that cafexexports, any division or product/service undergoes re-organization or are sold to a third party, in which any of your Personal Information we hold may be transferred to the re-organized entity or third party subject to the principles in this Privacy Policy; and
  • To protect cafexexports’s vital interests.


  • cafexexports shall make available (to the extent possible) to a registered user his/her Personal Information in our possession or control within a reasonable time at a reasonable cost.
  • The user can correct the Personal Information provided by clicking on account settings


  • cafexexports, similar to an Internet Service Provider, is a distributor (and not a publisher) of content supplied by third parties and Users. Accordingly, cafexexports has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other Users are those of the respective author(s) or distributors) and not of cafexexports. Neither cafexexports nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchant ability or fitness for any particular purpose. In many instances, the content available through this Website represents the opinions and judgments of the respective information provider, user, or other user not under contract with cafexexportscafexexports neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on the Website by anyone other than authorised cafexexports employee spokespersons while acting in official capacities. Under no circumstances will cafexexports be liable for any loss or damage caused by an user’s reliance on information obtained through the Website. It is the responsibility of user to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through the Website.
  • The Website contains links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by cafexexports of the contents on such third-party sites and cafexexports hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If user decides to access linked third-party Web sites, user does so at its own risk. Unless you have executed a written agreement with cafexexports expressly permitting you to do so, you may not provide a hyperlink to the Website from any other website. cafexexports reserves the right to revoke its consent to any link at any time in its sole DISCRETION.


  • cafexexports may terminate this Privacy policy at any time. Without limiting the foregoing, cafexexports shall have the right to immediately terminate any passwords or accounts of User in the event of any conduct by User which cafexexports, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement. 


  • User agrees to defend, indemnify and hold harmless cafexexports, its subsidiaries and affiliates, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of this Website and/or the Mini-sites by User.


If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the service. But they will still have to honour the commitments we have made in this Data Use Policy.


cafexexports reserves the right to change provisions of this Policy as a whole or in any portion from time to time at its sole discretion with or without notice to the customer.


  • Usernames and User IDs
    A username is your unique ID cafexexports uses to identify you. You are free to browse the site without registering for a user ID as well. Your user ID and password must be kept secure at all times to avoid online impersonation
  • Deleting and deactivating your account
    If you want to stop using your account, please send an email to with your request.
  • Cookies, pixels and other similar technologies
    Cookies and pixels are small pieces of data that are stored on your computer, mobile phone or other device.  We use these to
    • Understand your use of cafexexports
    • Understand how you use the internet, search and discover other products and services
    • Enable more features and store information about you
    • Monitor and understand the use of our products and services; and
    • As a means of providing security for you and other users

Most companies on the web use cookies (or other similar technological tools), including our advertising and Platform partners. For example, our Platform partners, advertisers or Page administrators may use cookies or similar technologies when you access their apps, ads, Pages or other content.

  • Whom to contact for any disputes or resolution
    For any disputes regarding our use of data and data privacy please
  • Notifications and Other Messages
    We will send you daily notifications via email or SMS upon your subscription to such content. You are free to unsubscribe to such content by selecting the unsubscribe option in your account settings